Last Updated: March 27th, 2023
FRFR allows users to send voice messages to each other using registered usernames and photos. Users' identities are visible when they send a message, and FRFR does not permit anonymous integrations. However, FRFR may disclose certain information about the sender, such as their IP address or browser user agent, to ensure compliance with legal and safety obligations. To ensure that the app is free of harmful language and bullying, we employ AI content moderation services like Hive Moderation.
Personal Information We Collect
We collect personal information from users when they download and use the FRFR app. This information includes:
- Account information: We collect information from users when they sign up for FRFR, such as their email address, age, and Instagram handle. Users must be at least 13 years old to use our app.
- Messages: We collect messages that users send to each other through the FRFR app.
- Feedback or correspondence: We collect information that users provide when they contact us with questions, feedback, or product reviews.
- Usage information: We collect information about how users interact with our app, including the type of content they upload or otherwise submit to us, and information they provide when they use any interactive features of the app.
We also collect certain information automatically, including device data and online activity data. This information helps us to improve the user experience of our app and to deliver targeted advertising to users.
How We Use Your Personal Information
We use your personal information to provide, improve, and personalize the FRFR app, as well as to develop new features and services. We may also use your personal information to:
- Communicate with you about your account or the app.
- Provide you with customer support.
- Respond to your inquiries and requests.
- Conduct research and analysis to improve the app.
- Comply with legal and regulatory requirements.
- Enforce our Terms of Service.
Disclosure of Personal Information
We may share your personal information with third parties in the following circumstances:
- With service providers that perform services on our behalf, such as hosting and data analysis.
- With third-party partners for marketing and advertising purposes.
- With law enforcement agencies or regulators in response to a legal request or as required by applicable laws or regulations.
- In connection with a merger, acquisition, or sale of all or a portion of our assets.
- With your consent or at your direction.
Our Services are not intended for use by children under 13 years of age. If we learn that we have collected personal information through the Services from a child under 13 without the consent of the child’s parent or guardian as required by law, we will delete it. If you are a parent or guardian and you are aware that your Child has provided us with personal information, please contact us as set out in the “Contact us” section below. In certain cases, this age may be higher than 13 due to local regulatory requirements.
International data transfers
Since we are based in Germany, you will provide your data directly to us in Germany. Please note that such jurisdictions may not provide the same protections as the data protection laws in your home country.In these instances we will ensure that relevant safeguards are in place to afford adequate protection for your personal information and we will comply with applicable data protection laws, in particular by relying on an EU Commission or UK government adequacy decision or on contractual protections for the transfer of your personal information. For more information about how we transfer personal information internationally, please contact us as set out in the “Contact us” section below.
Retention of personal information
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected and processed, in accordance with our retention policies, and in accordance with applicable laws or until you withdraw your consent (where applicable). To determine the appropriate retention period for your personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we use your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
We use reasonable organizational, technical and administrative measures designed to protect against unauthorized access, misuse, loss, disclosure, alteration and destruction of personal information. Unfortunately, data transmission over the Internet cannot be guaranteed as completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee the security of personal information.
Other sites, mobile applications and services
Our Services may contain links to other websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or online services that are not associated with us. We do not control third-party websites, mobile applications or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use and sharing of your personal information. We encourage you to read the privacy policies of the other websites and mobile applications and online services you use.
Security of Personal Information
We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.